Privacy policy

Last updated: July 5, 2025

At Stones & Bracelets, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access our website or make a purchase through our online store.

We use Shopify to power our website and provide you with a seamless and secure shopping experience. By visiting our website or using our services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect the following types of personal information:

• Contact information: name, shipping and billing address, email, phone number.

• Payment details: payment method, transaction ID, and related billing data (handled securely by Shopify or third-party payment processors).

• Account information: login credentials, preferences, and settings (if you create an account).

• Order and interaction history: items browsed, added to cart, purchased, returned, or reviewed.

• Device and usage data: IP address, browser type, time zone, referring pages, browsing activity, and interaction with our website.

• Communications: messages or inquiries sent to our support email.

We collect this information directly from you when you interact with the website and automatically through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Provide customer support and communicate with you

• Customize your shopping experience

• Improve our website and services

• Send marketing emails (only if you’ve opted in)

• Detect and prevent fraud or security issues

• Comply with legal and regulatory requirements

3. Marketing & Analytics Tools

We use trusted third-party tools to help us understand how visitors use our site and how to better serve them. These may include:

• Klaviyo: for email marketing and customer segmentation

• Google Analytics: to track user interaction and website performance

• Meta (Facebook/Instagram) Pixel: to deliver relevant ads and measure ad effectiveness

• Shopify: for store analytics and checkout functionality

You may opt out of targeted advertising by managing your cookie preferences or visiting the privacy settings of each respective platform.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to provide core site functionality, analyze traffic, and improve your browsing experience. You can manage your cookie preferences via your browser or through our cookie banner when visiting the site. For more information, please refer to our [Cookie Policy].

5. How We Share Your Information

We only share your personal information when necessary, including:

• With Shopify and its sub-processors, who help us operate our store

• With payment gateways and shipping providers to process your order

• With analytics and marketing partners (e.g., Meta, Klaviyo, Google)

• With legal authorities if required by law

We do not sell your personal information.

6. International Data Transfers

We are based in the United Arab Emirates. Your information may be processed and stored in other countries, including the United States and Canada. Where applicable, we rely on mechanisms such as Standard Contractual Clauses to protect your data during such transfers.

7. Your Rights

Depending on your location, you may have rights to:

• Access or request a copy of the personal data we hold about you

• Correct or update your information

• Request deletion of your data

• Object to certain processing activities (such as direct marketing)

• Withdraw consent (where applicable)

To exercise any of these rights, please contact us at: contact@stonesandbracelets.com

8. Data Security and Retention

We take reasonable precautions to protect your personal data. While no system is completely secure, we use industry-standard security practices to protect your information. We retain your data only for as long as needed to fulfill our services and comply with legal obligations.

9. Children’s Privacy

Our services are not intended for individuals under the age of majority in your country. We do not knowingly collect data from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website, with the "Last updated" date revised accordingly. Continued use of our site after changes implies acceptance.

11. Contact Us

For any questions about this Privacy Policy or your personal data, please contact us at:

📧 contact@stonesandbracelets.com

We are the data controller for purposes of applicable privacy laws.