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Frequently Asked Questions
Bracelets
We offer 14k and 18k solid gold, hypoallergenic and nickel-free
You can choose between white, yellow, pink, or black gold.
Yes, absolutely. You can select a size from 15 cm to 20 cm on every product page.
If you need a smaller, larger, or in-between size, feel free to contact us at contact@stonesandbracelets.com.
To ensure the perfect fit, please refer to our bracelet size guide.
Yes, of course. Our bracelets are made of solid gold (not plated), so they are safe to wear in water.
Absolutely. Each bracelet comes with a jewelry certificate confirming its authenticity and gold quality.
Stones
We use a selection of natural and lab-grown diamonds, natural precious stones (emerald, sapphire, ruby, black diamond), and natural fine gemstones such as amethyst, aquamarine, and citrine.
All our colored gemstones are 100% natural. For diamonds, we offer both natural and lab-grown options, the choice is yours.
Yes, absolutely. All our stones are ethically sourced and comply with the Kimberley Process, ensuring they are conflict-free.
Each bracelet comes with a certificate of authenticity detailing all the characteristics of the piece, including the exact type of stones used.
Orders & Payment
We accept Visa, Mastercard, American Express, PayPal, Shop Pay, and cryptocurrency.
Once your order has been confirmed, you have 1 hour to contact us. We will do our best to accommodate your request and find a suitable solution.
We do not offer this option at the moment, but it will be available soon.
Shipping
Delivery typically takes around 14 days.
Yes, absolutely. We ship worldwide via DHL, ensuring secure delivery.
As soon as your package is picked up by our trusted partner DHL, you will receive an email with a tracking number to follow the journey of your bracelet.
Yes, shipping fees are included.
Depending on your country, customs duties or taxes may apply. These are the responsibility of the recipient.
If you have any questions regarding this, please contact us at contact@stonesandbracelets.com.
Returns & Exchanges
You can return your bracelet within 30 days, as long as it is unworn and in its original condition and packaging.
You can return your bracelet within 30 days, as long as it is unworn and in its original condition and packaging.
Please note that we do not accept exchanges.
For any return inquiries, please contact us at contact@stonesandbracelets.com.
To be eligible for a return, we must receive the bracelet within 30 days of delivery. After this period, we will not be able to accept returns.
f you wish to return your bracelet, please contact us at contact@stonesandbracelets.com for instructions.
Yes, return shipping costs are the responsibility of the customer.
Care & Warranty
Gently clean your bracelet with a soft brush and mild soap to remove skin oils, creams, or dirt.
Gently clean your bracelet with a soft brush and mild soap to remove skin oils, creams, or dirt.
We also offer professional deep cleaning and polishing services. If you are interested, please contact our customer care team at contact@stonesandbracelets.com.
Yes, of course. We offer a 6-month warranty for every bracelet purchased directly through our website.
This warranty does not cover damage caused by improper use.
Every piece returned for repair undergoes a quality inspection before being accepted under warranty.
Please contact our expert team at contact@stonesandbracelets.com. We will guide you through the process and help you find the best solution to restore your piece.
Contact & Customer Service
You can reach our customer care team anytime at contact@stonesandbracelets.com. We will be delighted to assist you.